Privacy Policy
Last updated: January 2026
1. Who We Are
BannerPress ("we", "us", "our") is a large-format print company based in the United Kingdom. Our website is located at bannerpress.co.uk. We are the data controller for personal data collected through this website. For any privacy-related queries, contact us at info@bannerpress.co.uk.
2. What Data We Collect
We collect the following personal data when you register, place an order, or contact us: Name, email address, phone number, and delivery address. Payment data is processed by Stripe — we never store card details on our servers. We may also collect browsing data via cookies (see our Cookie Policy).
3. How We Use Your Data
We use your personal data to: process and fulfil your orders; communicate with you about your order status, artwork, and delivery; send transactional emails (order confirmation, dispatch notification); respond to enquiries and support requests; comply with legal obligations (e.g. VAT records). We do not sell your personal data to third parties.
4. Legal Basis for Processing
We process your data under the following legal bases: Contract — to fulfil your order and provide the services you have requested. Legitimate interests — to improve our service and prevent fraud. Legal obligation — to comply with UK tax and accounting regulations.
5. Data Retention
We retain your order data for 7 years to comply with HMRC requirements. Account data is retained for as long as your account is active. You may request deletion of your account data at any time by contacting us, subject to our legal retention obligations.
6. Third-Party Services
We use the following third-party services which may process your data: Stripe (payment processing) — see stripe.com/gb/privacy. Courier services — your name and delivery address are shared with our delivery partner to fulfil your order. All third parties are required to handle your data in accordance with UK GDPR.
7. Your Rights
Under UK GDPR you have the right to: access the personal data we hold about you; request correction of inaccurate data; request deletion of your data (subject to legal obligations); object to processing; request data portability. To exercise any of these rights, contact us at info@bannerpress.co.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
8. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All data is transmitted over HTTPS. Passwords are stored as salted hashes — we cannot view your password.
9. Changes to This Policy
We may update this policy from time to time. Material changes will be communicated by email to registered customers. Continued use of the site after changes constitutes acceptance of the updated policy.